Shipping policy
Shipping Policy
At JollyWear, we work to process and deliver every order as quickly and reliably as possible. Please review our shipping policy before placing your order.
Processing & Shipping Times
Orders are typically processed and prepared for shipment within 1–3 business days after your order is placed.
Once your order has been processed and shipped, the estimated delivery time is approximately:
7–14 days
Please note that delivery times are estimates and are not guaranteed. Delivery may occasionally take longer due to circumstances outside of our control.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information when available.
Please allow some time for tracking information to update after receiving your shipping confirmation. In some cases, tracking may take several days to show movement.
Shipping Delays
While most orders arrive within the estimated 7–14 day delivery window, delays can occasionally occur due to:
- High shipping volumes
- Holiday periods
- Weather conditions
- Customs processing
- Carrier delays
- Transportation disruptions
- Incorrect or incomplete shipping information
- Other circumstances outside of JollyWear's control
JollyWear is not responsible for delays caused by shipping carriers, customs authorities, weather, or other events outside of our reasonable control.
Holiday Shipping
During busy holiday periods, shipping carriers may experience increased demand and delays.
We recommend placing your order as early as possible if you need your order by a specific date, particularly around Christmas and other major holidays.
Delivery dates shown on our website or provided by shipping carriers are estimates and should not be considered guaranteed delivery dates.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your:
- Full name
- Shipping address
- Apartment or unit number, if applicable
- City
- Province/state
- Postal/ZIP code
- Country
If you notice an error after placing your order, please contact us as soon as possible.
Once an order has been processed or shipped, we cannot guarantee that the shipping address can be changed.
JollyWear is not responsible for packages that are lost, delayed, returned, or delivered incorrectly because the customer entered incorrect or incomplete shipping information.
Packages Returned to Sender
If an order is returned to the sender because of an incorrect address, incomplete address, failed delivery attempt, refusal of delivery, or failure to collect the package, the customer may be responsible for any additional shipping costs required to resend the order.
Please contact us if your tracking information shows that your package has been returned to sender.
Packages Marked as Delivered
If your tracking information shows that your package has been delivered but you cannot find it, we recommend:
- Checking around your property
- Checking with other members of your household
- Checking with neighbors
- Checking with your building reception or mailroom
- Contacting the shipping carrier
JollyWear is not responsible for packages that have been confirmed as delivered by the shipping carrier and are subsequently lost, misplaced, or stolen.
However, you may contact us and we will do our best to assist you.
Lost Packages
If your tracking information has not updated for an extended period or you believe your package may have been lost during transit, please contact us.
We may ask you to wait until the estimated shipping period has passed before we investigate the shipment.
If the shipping carrier confirms that a package has been lost during transit, we will review the situation and determine the appropriate resolution.
Multiple Packages
If your order contains multiple products, your items may occasionally be shipped separately.
This means you may receive more than one package and your packages may arrive on different days.
If one item arrives before another, please check your tracking information before contacting us.
International Shipping
International orders may be subject to customs processing, inspections, import duties, taxes, or other fees depending on the destination country.
Customers are responsible for any customs duties, import taxes, or additional fees required by their local authorities unless otherwise stated at checkout.
Customs processing may also cause additional shipping delays beyond the estimated delivery time.
Order Changes and Cancellations
Orders begin processing shortly after they are placed.
If you need to change or cancel an order, contact us as soon as possible. We cannot guarantee that changes or cancellations can be made once your order has entered processing or has been shipped.
Estimated Delivery Time
Our standard estimated shipping time is:
7–14 days
Please remember that this is an estimated delivery timeframe and not a guaranteed delivery date.
Contact Us
If you have any questions regarding your shipment, tracking information, or order status, please contact:
Please include your order number when contacting us so we can assist you as quickly as possible.