Refund & Return Policy

At JollyWear, we want every order to arrive exactly as expected. Please read this Refund & Return Policy carefully before placing your order. By purchasing from JollyWear, you acknowledge and agree to the terms outlined below.

All Sales Are Final

All sales made through JollyWear are final.

Once an order has been placed and processed, we do not accept returns, exchanges, cancellations, or refunds for change of mind, buyer’s remorse, personal preference, or other non-product-related reasons.

Please review your order carefully before completing your purchase, including the product, size, quantity, shipping information, and any other selections.

No Refunds for Change of Mind

JollyWear does not provide refunds or returns if you:

• Change your mind after ordering
• No longer want the product
• Decide you do not like the style, design, color, or appearance
• Order the wrong size
• Purchase the item accidentally
• Find a similar product elsewhere
• No longer need the product
• Purchase the product as a gift and the recipient does not want it
• Fail to read the product description, sizing information, or other information provided on our website

We strongly recommend reviewing all product information and sizing details before completing your purchase.

Order Cancellations

Orders begin processing shortly after they are placed. Because of this, we cannot guarantee that an order can be cancelled or changed after checkout.

Once an order has been processed, fulfilled, or shipped, it cannot be cancelled.

If you notice an issue with your order immediately after purchasing, contact us as soon as possible at supportjollywear@gmail.com. We will do our best to assist you, but we cannot guarantee that changes or cancellations can be made.

Incorrect Size

Customers are responsible for selecting the correct size before purchasing.

We do not accept returns, exchanges, or refunds because the wrong size was ordered or because the customer does not like the way the product fits.

Please refer to the sizing information provided on our website before placing your order.

Damaged or Defective Items

If your product arrives damaged, defective, or unusable due to a manufacturing issue, please contact us at supportjollywear@gmail.com.

You must contact us within 7 days of delivery and provide:

• Your full name
• Your order number
• A description of the issue
• Clear photos or videos showing the damaged or defective product
• Clear photos of the packaging, if applicable

We will review your request and determine the appropriate resolution.

Depending on the circumstances, we may offer a replacement, store credit, or refund where appropriate.

JollyWear reserves the right to reject claims when there is insufficient evidence of damage or when the damage appears to have occurred after delivery because of misuse, improper care, accidental damage, or normal wear and tear.

Wrong Item Received

If we accidentally send you the wrong item, please contact us at supportjollywear@gmail.com within 7 days of delivery.

Please include your order number and clear photographs of the product you received.

Once the issue has been verified, we will provide an appropriate resolution.

Missing Items

If your package arrives but an item from your order is missing, contact us within 7 days of delivery at supportjollywear@gmail.com.

Please provide your order number, details of the missing item, and photographs of the package and items you received where possible.

Shipping Damage

If your package appears to have been damaged during transportation, please photograph the package before opening it whenever possible.

Contact us at supportjollywear@gmail.com with photographs of the packaging and product so we can review the situation.

Packages Marked as Delivered

JollyWear is not responsible for packages that have been confirmed as delivered by the shipping carrier but are later reported as missing, stolen, misplaced, or lost after delivery.

If your tracking information shows that your package was delivered but you cannot locate it, we recommend:

• Checking around your property
• Checking with household members
• Checking with neighbors
• Checking with your building reception or mailroom
• Contacting the shipping carrier directly

We will do our best to assist where possible, but a delivery confirmation from the carrier may be considered proof of delivery.

Incorrect Shipping Address

Customers are responsible for entering a complete and accurate shipping address at checkout.

JollyWear is not responsible for orders that are delayed, lost, returned, or delivered incorrectly because the customer provided an incorrect or incomplete shipping address.

If you notice an error in your address, contact us immediately at supportjollywear@gmail.com.

We cannot guarantee that an address can be changed once an order has entered processing or has already shipped.

If an order is returned to us because of an incorrect address, additional shipping charges may apply if reshipment is available.

Refused or Unclaimed Packages

Orders that are refused, abandoned, or left unclaimed by the customer are not automatically eligible for a refund.

Any additional shipping, return-to-sender, customs, handling, or reshipping fees may be the responsibility of the customer.

Shipping Delays

Estimated shipping and delivery times are estimates only and are not guaranteed.

Delays caused by shipping carriers, customs processing, weather, holidays, high shipping volumes, incorrect addresses, or other circumstances outside of JollyWear's reasonable control do not automatically qualify an order for a refund.

Color and Appearance

Product colors may appear slightly different depending on lighting, photography, screen brightness, monitor settings, and manufacturing variations.

Minor differences in color, appearance, placement, or other non-material characteristics are not considered defects and do not qualify for a refund or return.

Normal Wear and Tear

JollyWear is not responsible for damage caused by:

• Normal wear and tear
• Improper washing or drying
• Failure to follow care instructions
• Accidental damage
• Misuse of the product
• Alterations made after delivery
• Improper storage

Products damaged for these reasons are not eligible for a refund or replacement.

Unauthorized Returns

Please do not send any product back without first contacting us.

Any unauthorized return sent without prior approval may not be accepted, processed, or refunded.

If we approve a return in an exceptional situation, we will provide instructions by email.

Refund Processing

If a refund is approved, it will be issued to the original payment method used when placing the order.

After a refund has been issued, your bank, credit card provider, or payment provider may require additional processing time before the funds appear in your account.

Processing times are controlled by the payment provider and are outside of JollyWear's control.

Final Sale Items

Unless otherwise required by applicable law, all JollyWear products are considered final sale.

Final sale products cannot be returned or exchanged because of:

• Change of mind
• Incorrect size selection
• Personal preference
• Unwanted gifts
• Ordering by mistake
• Finding the product cheaper elsewhere
• No longer needing the product

Fraudulent Claims

JollyWear reserves the right to refuse refund, replacement, or return requests that we reasonably believe are fraudulent, abusive, misleading, or unsupported by sufficient evidence.

Repeated or suspicious claims may also result in future orders being declined.

Consumer Rights

Nothing in this policy is intended to remove or limit any rights you may have under applicable consumer protection laws.

Where local law requires JollyWear to provide a refund, replacement, repair, or other remedy, we will comply with those legal requirements.

Changes to This Policy

JollyWear reserves the right to update or modify this Refund & Return Policy at any time.

Any changes will take effect once the revised policy is published on our website.

The policy in effect at the time of your purchase will generally apply to your order.

Contact Us

If you have any questions regarding your order, refund eligibility, damaged items, or this policy, please contact:

JollyWear Customer Support
Email: supportjollywear@gmail.com

By placing an order with JollyWear, you confirm that you have read, understood, and agreed to this Refund & Return Policy, including our all-sales-final policy and our policy of not providing refunds for change of mind.